Hiro, Japanese restaurant in Floridsdorf, Austria.
Hiro is a Japanese restaurant in Floridsdorf that combines authentic Japanese cuisine with modern service methods. The establishment features different dining areas and uses robots to transport dishes and assist staff members.
The restaurant was founded to blend European dining traditions with a technological vision shaped by experiences in Asia. This concept led to the introduction of service robots in Vienna's dining scene, which was uncommon at that time.
The establishment operates on an all-you-can-eat à la carte model where diners select from a broad range of Japanese dishes for a fixed price. This approach allows different tastes and preferences to be satisfied at the same table.
Ordering works digitally: guests scan QR codes at their tables with smartphones and enter orders directly into the system. This simplifies communication between diners and kitchen and reduces wait times.
Three service robots move independently through the dining area and deliver sushi, maki, and other dishes to guests. These machines handle transport duties reliably and allow staff to focus more on personal customer care.
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