Sotetsu Hotel Management, hotel in Tokyo, Japan
Sotetsu Hotel Management operates multiple hotel brands across Japan and other countries, including Sotetsu Fresa Inn, The Splaisir, The Pocket Hotel, and Hotel Sunroute, each with its own character. The hotels feature clean, modern rooms positioned near train stations for easy access, with friendly staff and technology like chatbots to assist guests in multiple languages.
The company emerged as part of the broader Sotetsu Group and has been managing hotels for several years, focusing on steady expansion across Japan and internationally. Around 2017, the company began introducing digital technology, first deploying a chatbot at a single location and subsequently expanding this innovation across multiple properties.
Guests using these hotels tend to expect quick responses and straightforward information, often preferring to ask questions at any time of day or night. The focus on technology and 24/7 assistance reflects how the company adapts to the needs and habits of contemporary travelers.
Most properties are located in busy city areas near train stations and important destinations, making them convenient for travelers relying on public transportation. Guests can access chatbot assistance through the hotel website or by scanning a QR code with their phone, available in Japanese, English, and Chinese, while modern kiosks and contactless checkout streamline the guest experience.
One of the hotels discovered through its chatbot that many guests needed parking information, prompting the addition of detailed photos and descriptions to address this common question. The system also handles numerous late-night inquiries automatically, freeing staff to focus on guests with more complex needs.
The community of curious travelers
AroundUs brings together thousands of curated places, local tips, and hidden gems, enriched daily by 60,000 contributors worldwide.
